📅 11 May, 2–3pm (GMT)
This talk explores digital transformation accelerators arising from two shocks – the pandemic and the future of artificial intelligence (AI).
Presented by Jim Spohrer, retired IBM Executive, and member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP).
In 2011 during IBM’s Centennial Celebration, Jim Spohrer was recognized as an IBM Innovation Champion for his contributions to service science. Service science is one of the 100 innovations celebrated during IBM’s Centennial as an IBM Icon of Progress.