Ponsignon F, Phillips L, Smart P, Low N (2023). Designing the service delivery system for prevention-oriented goals: insights from two case studies. Journal of Service Management Abstract. DOI.
Abel GA, Gomez-Cano M, Mustafee N, Smart A, Fletcher E, Salisbury C, Chilvers R, Dean SG, Richards SH, Warren F, et al (2020). Workforce predictive risk modelling: development of a model to identify general practices at risk of a supply-demand imbalance. BMJ Open, 10(1) Abstract. Author URL. DOI.
M’hammed S, Baudry D, Mustafee N, Louis A, smart, Godsiff, Mazari B (2019). Modelling and simulation of operation and maintenance strategy for offshore wind farms based on multiagent system. Journal of Intelligent Manufacturing, 30(8), 2981-2997. DOI.
Campbell JL, Fletcher E, Abel G, Anderson R, Chilvers R, Dean SG, Richards SH, Sansom A, Terry R, Aylward A, et al (2019). Policies and strategies to retain and support the return of experienced GPs in direct patient care: the ReGROUP mixed-methods study. Health Services and Delivery Research, 7(14), 1-288. Abstract. DOI.
Ponsignon F, Smart P, Phillips L (2018). A customer journey perspective on service delivery system design: insights from healthcare. International Journal of Quality & Reliability Management Abstract. DOI.
Nikolic A, Wickramasinghe N, Claydon-Platt D, Balakrishnan V, Smart P (2018). The Use of Communication Apps by Medical Staff in the Australian Health Care System: Survey Study on Prevalence and Use. JMIR Med Inform, 6(1) Abstract. Author URL. DOI.
Nikolic A, Wickramasinghe N, Claydon-Platt D, Balakrishnan V, Smart P (2017). The Use of Communication Apps by Medical Staff in the Australian Health Care System: Survey Study on Prevalence and Use (Preprint). Abstract. DOI.
Contiero E, Ponsignon F, Smart PA, Vinelli A (2016). Contingencies and characteristics of service recovery system design. International Journal of Operations & Production Management, 36(11), 1644-1667. Abstract. DOI.
Ponsignon F, Smart A, Williams M, Hall J (2015). Healthcare experience quality: an empirical exploration using content analysis techniques. Journal of Service Management, 26(3), 460-485. Abstract. DOI.
Smart PA, Alves KV (2014). An interview with Dick Chase, Professor Emeritus, Marshall School of Business, University of Southern California. International Journal of Operations & Production Management, 34(4) DOI.
Maddern H, Smart PA, Maull RS, Childe S (2014). End-to-end process management: Implications for theory and practice. Production Planning and Control, 25(16), 1303-1321. Abstract. DOI.
Ponsignon F, Maull RS, Smart PA (2014). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research, 52(15), 4507-4525. Abstract. DOI.
Behara RS, Babbar S, Smart PA (2014). Leadership in om research: a social network analysis of european researchers. International Journal of Operations and Production Management, 34(12), 1537-1563. Abstract. DOI.
Maddern H, Maull RS, Smart PA (2012). Business Process Management: a cross sector evaluation. Production Planning and Control
Ponsignon F, Smart PA, Maull RS (2012). Process design principles in service firms: Universal or context dependent? a literature review and new research directions. Total Quality Management & Business Excellence, 23(11-12), 1273-1296. DOI.
Ponsignon F, Smart PA, Maull RS (2011). Service delivery system design: characteristics and contingencies. International Journal of Operations & Production Management, 31(3), 324-349. Abstract. DOI.
Onggo BS, Juan AA, Mustafee N, Smart A, Molloy O (2018). Symbiotic simulation system: Hybrid systems model meets big data analytics. Abstract. DOI.
Abel G, Gomez Cano M, Smart PA, Mustafee N, Fletcher E, Campbell J (2017). Primary Care Workforce: How can we Identify those General Practices at Risk of a Supply-Demand Imbalance?. 46th Annual Scientific Meeting of the Society for Academic Primary Care (SAPC ASM 2017). Warwick. 12th - 14th Jul 2017
Mustafee N, Wienke A, Smart A, Godsiff P (2015). Learning Maintenance, Repair and Operations (MRO) Concepts in Offshore Wind Industry Through Game-based Learning. 2015 Winter Simulation Conference. Huntington Beach, CA. 6th - 9th Dec 2015
Havard V, Sahnoun M, Mustafee N, Wienke A, Boulc’h D, Godsiff P, Smart P, Baudy D (2015). E-maintenance and augmented reality for off shore wind farms (Mer-innovate). Interreg,
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