Learning from Heart FM: A radical blueprint for digital transformation of the UK’s public services

Professor

Mark Thompson is a Professor of Digital Economy in INDEX (Initiative for the Digital Economy). He holds a BA in Human Sciences from the University of Oxford, an MSc in Development Studies from SOAS, and a PhD in Information Systems from the University of Cambridge. Mark’s research draws on practice-based theories to investigate the intersection between emerging digital business models, and organisational innovation and transformation.

Mark has published articles in a broad range of journals including Information and Organization, Academy of Management Review, Organization Science, Journal of Public Administration Research and Theory, Government Information Quarterly, Public Administration, Human Relations, Journal of International Development, and Journal of the Association of Information Systems.

He is acknowledged in the public domain as one of the architects of Digital service redesign within the UK public sector, and blends the roles of academic, practitioner, and policy commentator. He has chaired several of the large annual conferences on Digital in the UK public sector including the annual National Digital Conference, and contributes to Computer Weekly and a range of other practitioner publications.

Mark has held roles as Board Member of TechUK, and Strategy Director for Methods, Methods Analytics, and Core Azure.  He has also previously been a Senior Lecturer in Information Systems at Cambridge Judge Business School, and Change Management Consultant at Accenture.