The relevance of the Internet of Services (IoS) comes from the global reach of the Internet into everyone’s home and daily activities and from the move from a manufacturing-based economy to a service-based economy. The IoS is seen as a new ecosystem where service providers and consumers explore their business networks for service provision and consumption. The scientific literature refers to IoS as an important cornerstone for Industry 4.0 and Future Internet; thus, it becomes relevant to study how IoS interacts with business models. Nevertheless, there is a lack of clarity on such an intersection. Moreover, a systematic review of IoS-based business models is still missing. This paper aims to make a systematic review of IoS-based business models and their application fields. We included studies from Scopus and Web of Science databases, we excluded duplicated papers and short conference versions of the later full paper journal publications. Twenty-three different studies are presented, categorized in the sub-areas of IoS, and then by the fields of applications. The main finding highlights the opportunities of IoS applications in different fields, offering directions for future research on this new arena. 

Digitally enhanced advanced services (DEAS), offered currently by various industries, could be a challenging concept to comprehend for potential clients. This could result in limited interest in adopting (DEAS) or even understanding its true value with significant financial implications for the providers. Innovative ways to present and simplify complex information are provided by serious games and gamification, which simplify and engage users with intricate information in an enjoyable manner. Despite the use of serious games and gamification in other areas, only a few examples have been documented to convey servitization offers. This research explores the design and development of a serious game for the Howden Group, a real-world industry partner aiming to simplify and convey existing service agreement packages. The system was developed under the consultation of a focus group comprising five members of the industrial partner. The final system was evaluated by 30 participants from engineering and servitization disciplines who volunteered to test online the proposed system and discuss their user experience (UX) and future application requirements. The analysis of users’ feedback presented encouraging results, with 90% confirming that they understood the DEAS concept and offers. To conclude, the paper presents a tentative plan for future work which will address the issues highlighted by users’ feedback and enhance the positive aspects of similar applications. 

The delayed delivery, poor fitting and discomfort of customised orthoses are reported in rehabilitation clinics as resulting in more invasive interventions. The current practice of orthosis customisation relies heavily upon the experience and fabrication processes of therapists. In order to better understand the current practice, and thus identify data that is required for better comfort moving towards a data-driven customisation, this article describes a study generating working models of therapists. Customisations of hand and wrist orthoses for 18 patients were observed. Verbal protocol analysis was employed to extend the current understanding of fabrication processes. Working models of four therapists were established with quantitative evaluation on major phases, interactive activities and iterations of performing tasks during fabrication, revealing different working models between in- and out-patient departments (e.g. fabrication for in-patients was more complex and focussed on ergonomic fitting whereas fabrication for out-patients paid attention to durability) which were qualitatively explained. Practitioner summary: Fit and comfort are imperative for orthosis design and fabrication, however the current practice of customisation of an orthosis relies upon the experience of individual hand therapist. The article presents working models of hand therapists, and relevant data that would enable customisation of orthosis for better fit. Abbreviations: VPA: verbal protocol analysis; h&w: hand and wrist; LTT: low temperature thermoplastic; ANOVA: analysis of variance. 

Purpose: the objective of this work is to empirically investigate the design of a service delivery system that supports the provision of modular service logistics offerings. Design/methodology/approach: an in-depth single-case study relying on interview data and extensive documentary evidence is carried out in the business-to-business (B2B) logistics sector. Three main analytical techniques are used to make sense of the qualitative data: thematic analysis, process mapping and the application of modular operators. Findings: a modular service delivery system comprises three types of processes that collectively deliver modular offerings. The platform consists of core processes that enable the collection, transport and delivery of physical items for all offerings (modular and non-modular). Dedicated modular processes are mandatory and exclusive to individual modular offerings. Optional modular processes are shared across several modular offerings. Interfaces regulate physical (e.g. parcels or parts) and information (e.g. booking data) inputs provided by the customer in order to control the interdependencies within these different process types. Practical implications: the identification of three process types and their interdependencies provides detailed insights into how managers can design modular logistics services that benefit from economies of scale and meet increasingly variable customer requirements. The importance of well-designed interfaces among the customers, the service offering and the service delivery system is highlighted. Originality/value: This study extends previous modularity studies in service logistics. It is the first study to apply modular operators to determine the presence of modularity in the service delivery system and to establish the role of different process types in enabling modularity in the service delivery system. 

Introduction: We compared the impact of the COVID-19 lockdown on mental health (MH) and physical activity (PA) between US adults who identify as lesbian, gay men, bisexual, queer, asexual, and pansexual (LGBQAP) and heterosexual US adults. Method: Participants completed online questionnaires to assess PA and MH. Results: No difference in MH was identified between LGBQAP and heterosexual participants prior to lockdown, however LGBQAP participants reported significantly worse mental health during lockdown. No group differences were found in PA, but all participants exhibited a decline in PA during lockdown. Conclusion: This study highlights the differential impact of social restrictions on marginalized populations. 

Virtual reality (VR) technology has been employed within several domains such as medicine, education, and the military. Nonetheless, there is limited research examining how VR can supplement applied sport psychology practice. This article provides the reader with an understanding of key components and concepts associated with VR head-mounted displays (HMDs). Subsequently, a range of possible applications within applied sport psychology are discussed, such as the training of perceptual-cognitive skills, relaxation strategies, and injury rehabilitation. Thereafter, the practicalities of using VR HMDs are outlined, and recommendations are provided to applied sport psychology practitioners wishing to embed this technology within their practice. 

Shared understanding is central to a design team's performance. While current literature describes general relationships between team interaction and the development of shared understanding, it is not known if or how dynamic patterns in team processes impact this. Using a comparative study, we describe dynamic process patterns that influence the relationship between collaborative design work and shared understanding development. We propose two major patterns that impact shared understanding development: taskwork-teamwork interdependency and inter-action heartbeat, and describe how what we term cross-level pattern alignment moderates their effect. We propose a conceptual model that integrates these insights and provides testable propositions. As such, this work has significant implications for both design researchers and practitioners. 

Distributed Ledger Technology (DLT), such as blockchain, has the potential to transform supply chains. It can provide a cryptographically secure and immutable record of transactions and associated metadata (origin, contracts, process steps, environmental variations, microbial records, etc.) linked across whole supply chains. The ability to trace food items within and along a supply chain is legally required by all actors within the chain. It is critical to food safety, underpins trust and global food trade. However, current food traceability systems are not linked between all actors within the supply chain. Key metadata on the age and process history of a food is rarely transferred when a product is bought and sold through multiple steps within the chain. Herein, we examine the potential of massively scalable DLT to securely link the entire food supply chain, from producer to end user. Under such a paradigm, should a food safety or quality issue ever arise, authorized end users could instantly and accurately trace the origin and history of any particular food item. This novel and unparalleled technology could help underpin trust for the safety of all food, a critical component of global food security. In this paper, we investigate the (i) data requirements to develop DLT technology across whole supply chains, (ii) key challenges and barriers to optimizing the complete system, and (iii) potential impacts on production efficiency, legal compliance, access to global food markets and the safety of food. Our conclusion is that while DLT has the potential to transform food systems, this can only be fully realized through the global development and agreement on suitable data standards and governance. In addition, key technical issues need to be resolved including challenges with DLT scalability, privacy and data architectures. 

There is a growing focus on achieving ‘openness’ in the design and transformation of organizations, in which the enabling role of ICTs is considered increasingly central. However, bureaucratic organizations with rigid structures continue to face significant challenges in moving towards more open forms of organizing. In this paper, we contribute to our understanding of these challenges by building on existing conceptualizations of openness as a form of boundary work that transforms by challenging both internal and external organizational boundaries. In particular, we draw on a performative view derived from actor-network theory to analyze a case study of ICT-based administrative reforms in a judicial system. Building on our case analysis, we develop a typology of the various roles that ICTs can play in both enabling and constraining ongoing boundary work within the context of their implementation. We thus present a view of ICT-enabled open organizing as a process where ICTs contribute to problematizing, shifting, and augmenting ongoing boundary work. This view highlights the inherently equivocal nature of the role of ICTs in transformations towards higher levels of openness. 

Departing from established research on entrepreneurship, design-based entrepreneurship places an explicit emphasis on the entrepreneurial process as evolutionary and emergent in which knowledge and understanding of an opportunity are acquired incrementally by means of design and evaluation of alternative solutions. This paper develops a use case of BioBeats Ltd. a UK-based university spin-off which has successfully managed to turn an opportunity in digital health into a commercially viable enterprise. Adopting a design-based paradigm, the company under study started by building a technical solution informed by a set of design principles which subsequently allowed the company to convert the socio-technical nature of the opportunity into technological artefacts that were further refined and tested by means of real-world experiments with third parties and citizens. 

The user experience of a product is recognized as having an increasing importance in particular in consumer products. Current approaches to designing user experiences are not easily translated to languages that a computer can understand. This paper examines a particular aspect of user experience, namely perception of the aesthetics of a product, to formalize this to rules, which are embedded into a tool to generate design. Investigating the perception of consumers is key to designing for their aesthetic preferences. Previous research has shown that consumers and designers often perceive the same products differently. This paper aims to embed rules on perception into a tool to support designers during design synthesis. Aesthetic design rules connecting perceptions with aesthetic features were integrated into a set grammar and a parametric modeling tool, and applied to the particular case of vases. The generated tool targeted the creation of vases with the perception of beautiful, elegant, and exciting. Results show that it is possible to generate beautiful, elegant, and exciting vases following the three aesthetic design rules, i.e. tall, simple, and curvy. The main contribution of this paper is the method used to incorporate information on perception into the set grammar and the parametric model. The tool is additionally proposed for supporting designers during design synthesis of shapes. The results are valid for vases but the method can be applied to other perceptions and product categories. 

The concept of “Government as a Platform” (GaaP) (O'Reilly, 2009) is coined frequently, but interpreted inconsistently: views of GaaP as being solely about technology and the building of technical components ignore GaaP's radical and disruptive embrace of a new economic and organisational model with the potential to improve the way Government operates – helping resolve the binary political debate about centralised versus localised models of public service delivery. We offer a structured approach to the application of the platforms that underpin GaaP, encompassing not only their technical architecture, but also the other essential aspects of market dynamics and organisational form. Based on a review of information systems platforms literature, we develop a Platform Appraisal Framework (PAF) incorporating the various dimensions that characterise business models based on digital platforms. We propose this PAF as a general contribution to the strategy and audit of platform initiatives and more specifically as an assessment framework to provide consistency of thinking in GaaP initiatives. We demonstrate the utility of our PAF by applying it to UK Government platform initiatives over two distinct periods, 1999–2010 and 2010 to the present day, drawing practical conclusions concerning implementation of platforms within the unique and complex environment of the public sector. 

In 2016 a survey was conducted among Russian companies to discover the most common problems associated with flexibility of business process management. A gap between strict process formalization demands and unpredictable nature of many knowledge-intensive operations was identified. The article suggests an approach to facilitate process management via combined context-aware set of methods. Firstly, the key terms are selected to serve as special cause indicators of variation in a process instance based on risk profiles. Afterward a cloud service is called, which automatically analyzes semantic annotation of the concrete process instance. Risk detection service identifies potential operational risks and in case of unexpected process execution complexities notifies users. Finally, expert search service calls for an expert in an organization automatically to create expert community. This novel approach could be used for knowledge-intensive business sectors (such as Research and Development) or in any organization interested in increasing its agility in changing business environment. 

© 2017 John Wiley. &. Sons, Ltd. Distributed ledger technologies (DLTs) are rewriting conventional notions of business transacting, creating fresh opportunities for value creation and capture. Using qualitative interview data as a primary resource, the proposed five-point model synthesizes these possibilities, demonstrating how they may lead to “disruptive innovation.” a further conceptual model is subsequently provided with a view to assisting future problem solving in the area. 

Service research highlights the utility of adopting a service ecosystem approach to studying service innovation. It suggests that service innovations can arise from challenging and developing the institutions (i.e. norms, rules, practices, meanings, and symbols) which underpin an ecosystem. Also, recent emphasis on consumer well-being posits that studies of service provision to poor consumers are needed. Reflecting these research priorities, the context of this case study on service innovation is the food waste ecosystem, whereby service innovations can contribute to the alleviation of food poverty for thousands of citizens. The central actor of the ecosystem is the leading UK charity organization fighting food waste. The paper’s contribution lies in using data from ecosystem actors to clarify the distinctions between institutions, thereby enhancing understanding of the application of institutional theory within the ecosystem and highlighting some theoretical implications for service innovation both within- and between-system levels. An actor institutions matrix is offered as a fruitful outcome of the analysis of the institutions, and suggested recommendations for operationalizing service ecosystem studies are outlined.  

Blockchain technology provides an exciting application space for innovation in diverse domains but threatens disintermediation for organizations providing a trusted and auditable account of ownership and transactions. It needs, however, an appropriate regulation to keep pace with technological developments. Technology remains very young, akin to the Internet in the early 1990s. Use cases, practical demonstrators, standards, and lexical consistency are urgently required. 

the objective of the present study was to examine the effects of music and music-video on core affect during and immediately after stationary cycling at the lactate threshold. A randomized, fully counterbalanced, crossover design with three conditions (music, music-video, and a no-music-video control) was adopted. Twenty-four participants exercised at lactate threshold while exposed to music, music-video, and control conditions. Affective valence and perceived activation were assessed every 2 min during a 20-min exercise bout and every 5 min post exercise over a 20-min period. Results indicated that there was a significant condition x time interaction for affective valence. The music-video condition elicited the highest levels of affective valence followed by the music condition and control. There was a main effect of condition for affective valence, wherein the experimental conditions facilitated significantly higher affective valence than control. Significant main effects of time emerged for both affective valence and perceived activation. Regardless of condition, affective valence decreased during the exercise bout and increased immediately post exercise. Conversely, perceived activation increased during exercise and decreased immediately post exercise. The present findings indicate that music and music-video can enhance core affect during exercise at the lactate threshold and the implications for exercise adherence are expounded.  

The paper discovers potential human interactions with growing amount of internet of things (IoT) via proposed concept of Social Web of Services (classical social web with smart things-daily life objects connected to the internet). To investigate the impact of IoT on user behaviour patterns we modelled human-thing interactions using agent-based simulation (ABM). We have proved that under certain conditions SmartThings, connected to the IoT, are able to change patterns of Human behaviour. Results of this work predict our way of living in the era of caused by viral effects of IoT application (HCI and M2M connections), and could be used to foster business process management in the IoT era. 

Purpose – Improvement of reverse supply chains requires accurate and timely information about the patterns of consumption. In the consumer context, the ways to generate and access such use-visibility data are in their infancy. The purpose of this study is to demonstrate how the Internet of Things (IoT) may be operationalised in the domestic setting to capture data on a consumer’s use of products and the implications for reverse supply chains. Design/methodology/approach – This study uses an explorative case approach drawing on data from studies of six UK households. “Horizontal” data, which reveals patterns in consumers’ use processes, is generated by combining “vertical” data from multiple sources. Use processes in the homes are mapped using IDEF0 and illustrated with the data. The quantitative data are generated using wireless sensors in the home, and qualitative data are drawn from online calendars, social media, interviews and ethnography. Findings – the study proposes four generic measurement categories for operationalising the concept of use-visibility: experience, consumption, interaction and depletion, which together address the use of different household resources. The explorative case demonstrates how these measures can be operationalised to achieve visibility of the context of use in the home. The potential of such use-visibility for reverse supply chains is discussed. Research limitations/implications – This explorative case study is based on an in-depth study of the bathroom which illustrates the application of use-visibility measures (UVMs) but provides a limited use context. Further research is needed from a wider set of homes and a wider set of use processes and contexts. Practical implications – the case demonstrates the operationalisation of the combination of data from different sources and helps answer questions of “why?”, “how?”, “when?” and “how much?”, which can inform reverse supply chains. The four UVMs can be operationalised in a way that can contribute to supply chain visibility, providing accurate and timely information of consumption, optimising resource use and eliminating waste. Originality/value – IDEF0 framework and case analysis is used to identify and validate four UVMs available through IoT data – that of experience, consumption, interaction and depletion. The UVMs characterise IoT data generated from a given process and inform the primary reverse flow in the future supply chain. They provide the basis for future data collection and development of theory around their effect on reverse supply chain efficiency. 

Purpose – the purpose of this paper is to explore how financial services (FS) organizations manage the customer experience. It aims to establish what practices are used, to articulate the role of the FS context in influencing the choice of practices, and to identify how these practices support experience co-creation from the perspective of the organization. Design/methodology/approach – the authors adopt a multiple case study approach. In total, 23 cases provide a rich understanding of the phenomenon studied which permits grounding the findings on robust data. Findings – the authors identify five practices that are consistently used by FS organizations to manage the customer experience. The findings suggest that four industry-specific characteristics affect the choice of these practices. The results also reveal how these practices support the co-creation of the customer experience. Research limitations/implications – the authors focus on the FS context only, do not examine the impact of the practices on performance, and do not explore experience co-creation from the perspective of the customer. Practical implications – Adopting these practices can facilitate a more co-created customer experience, which in turn can provide FS organizations with a competitive differentiator. Originality/value – the paper advances current knowledge by revealing five customer experience management practices that are specific to the FS context. Moreover, this is one of the first studies to explore experience co-creation from the perspective of the organization and to identify ways in which organizations can support customers in co-creating the experiences. 

This paper addresses the call for the development of product service supply chains (PSSC) model in support of supply chain integration, focusing specifically on the inter-relationship of product and services in PSSC. Whilst the product aspects of supply chains have been extensively researched there is widespread recognition that the service elements have received inadequate attention and that is the focus of the early part of the paper. We examine the features of service environments using unified service theory concluding that supply chain operations reference is unsuitable for developing a PSSC model. We apply their Operate model to Talkphone, an internationally leading telecoms company with an integrated PSSC. Using the case research method, we develop an IDEF0 model of the core operate processes of Talkphone. We then use the IDEF0 model to highlight the importance of co-ordinating product and multiple service concepts for integrated PSSCs. An important observation is the importance of the model as a heuristic device for managing and co-ordinating PSSCs, particularly where there are multiple service concepts (see Figure 8). Finally, we consider the implications for future work including the potential for further empirical work into types of integrated PSSC which combine the four product and four service types into 16 possible combinations. 

This paper explores the process improvement approaches of organisations. It seeks to identify process redesign principles and the combinations of these principles that are used successfully in industry. We use Q-methodology to explore the viewpoints of a range of highly experienced process experts about the success of 16 improvement practices. Q-methodology enables the examination of the similarities and differences in the success of the improvement principles used by organisations in order to inform archetypes of process improvement. Overall, our findings suggest that process improvement is determined through the application of two foundational principles combined with one of four archetypes. Remove non-value-adding tasks and re-sequence tasks are described as foundational principles of process improvement, whilst outsourcing needs to be approached with caution. Furthermore, we articulate four distinctive archetypes comprising unique configurations of improvement principles that can be used to redesign operational processes. Based on this evidence we propose a typology of process improvement. This work suggests that rather than adopting generic improvement frameworks, managers should consult the typology to determine the archetype in closest proximity to their specific requirements. This study has several limitations including the small number of items populating the concourse and the fact that implementation problems are not taken into account. © 2013 Taylor & Francis. 

Modern urban performance depends not only on the city's endorsement of hard infrastructure (physical capital), but also on the availability and quality of knowledge communication and social infrastructure (intellectual capital and social capital). This is one of the clear reasons why the concept of Smart Cities recently attracted a great amount of attention, both from academia and city planners. One of the challenges of the Smart City concept is how to raise human capital among people, such as making them culturally sensitive, mobile and to improve other social characteristics. This challenge is especially valid for industrial cities that are facing economic turbulence and a demand for revitalizing their public spaces and economic specialties. The aim of this study is to examine the correlation between the amount of international students in Russian universities with the positive changes that occur in a Russian student's human capital, and their neighbourhood areas, especially in public spaces. We aim to support the hypothesis that a network of "internationalized" universities serves as a revitalization measure for a city, facilitating the development of its surrounding areas, and reducing political and social risks within a society. Research methods for gathering data are: deductive trend search, which uses a literature review from leading academic journals and the empirical study based on the created questionnaire. This questionnaire forms a dataset which consists of a number of master courses held in English from one of the leading Russian universities based in Moscow. In this paper, we explain the research design and the results of a long-term project which we expect to complete in Russia in 2016. 

Stem cell researchers labor in unpredictable circumstances, beset by uncertainties allied to the study of cellular signaling behaviors. STS research, based primarily on the work of Star (1985), has demonstrated that medical scientists often approach these vicissitudes using a type of phronesis that aims to better qualify the causes of experimental ambiguities, while also identifying optimistic reference points to help guide future research. Knowledge of this type of phronesis is extended by this article, which examines the composition of the three most popular citations allied to the regenerative cellular biology/human-induced pluripotent stem cells (hiPSC) literature. When analyzed, these papers afford evidence that the adducement of positive signals begins with sorting and categorizing. This article finds that, when representing the outcomes of this cataloging for peer-review consumption, the authors concerned predicated their observations in a perspicacious rhetoric, which serves to reinforce positive-leaning ascriptions by couching them in images of virtue, fortitude, and due diligence. The research findings presented herewith suggest that adducements of this kind may be anchored in a representational practice that could be described as “modal splicing.” This article contributes to the STS literature by observing connections between modal splicing, perspicacious representation, and knowledge affirmations in hiPSC contexts.  

This article argues that the future of public services will be shaped increasingly by the evolution of global, Internet-enabled, digital platforms, with two distinctive technical and commercial features. First, use of open standards and architectures that separate standard business logic from supporting applications will allow government to become technology- and vendor-agnostic, freeing it from its overdependence on proprietary systems and suppliers. Second, over time, open standards and increased market choice will drive both innovation and progressive convergence on cheaper, standard "utility" public services. These two features will combine to create a powerful dynamic situation, driving disintegration of traditional "black boxed" technologies and services, traditionally organized around "systems integrators" and departmental structures, and their reaggregation around the citizen in the form of services. Such reaggregation is allowing progressively sharp distinctions between niche/innovative and commodity/standard offerings, supplied by a plural, innovative, and more cost-effective marketplace, with unprecedented implications for the way in which the state buys and deploys technology. We draw on a range of data from across public and private sectors to illustrate our argument and identify some key policy and implementation recommendations. © 2013 the Author. Published by Oxford University Press on behalf of the Journal of Public Administration Research and Theory, Inc. All rights reserved. 

PurposeCompanies are increasingly engaged with global engineering networks through offshoring of product development activities from R&D to production. This creates many new challenges as operations get physically and culturally decoupled. The purpose of this paper is to improve understanding of how to effectively manage engineering offshoring activities in a context of global engineering networks. The main research question, therefore, is: “Can offshoring of engineering tasks be explained and managed using the concept of Global Engineering Networks (GEN)?” Effective approaches to handling the associated risks of engineering offshoring will be a key area of the investigation.Design/methodology/approachThe research approach is based on the engineering design research methodology developed by Blessing and Chakrabarti, including a descriptive phase and a prescriptive phase. Four case studies of large multinational corporations in Denmark were carried out. Data gathering was mainly documentary studies and interviews. The main data analysis approaches were coding (Strauss and Corbin) and pattern‐matching (Yin). The dataset was analysed using the GEN framework suggested by Zhang et al. and Zhang and Gregory.FindingsEngineering offshoring presents companies with challenges related to communication and knowledge sharing which is addressed through formal and informal mechanisms as well as a more streamlined operation. However, this did not remove the challenges. The GEN framework suggests a systematic approach to understanding global engineering networks through investigating their contextual features, critical capabilities to compete in a particular contextual circumstance, and configuration characteristics to deliver the capabilities. Using the GEN framework, the challenges faced by companies and the risks associated with their engineering offshoring activities can be explained as a mismatch between the required capabilities and the companies' ability to deliver these capabilities.Originality/valueThis paper provides new theoretical insight into both engineering offshoring and GEN theories by extending the GEN framework to address complications within engineering offshoring. This strengthens both academic fields, and will be able to help engineering managers to develop appropriate engineering network configurations for offshore engineering operations. 

In this study we analyze co-adoption of several modern concepts of enterprise architecture creation and describe real-time business processes generation on global cloud-based self-generated business service basis to increase the agility of enterprise. We simulated the process of generating the business model started by particular business request with the support of subject-oriented business process management approach that results in particular business process architecture, which is approved or rejected/corrected by board of directors and architectural committee of the enterprise. During that generation all necessary requirements for supporting resources, such as information, know-how, intellectual and professional skills, inputs and outputs, quality and operational risk limitations, moderation, control and monitoring, are formed. On a next twist of the development all formed requirements are to be satisfied by appropriate selections from the cloud facilities and again approved. Finally after several iterations business model will be created in reality and could be executed with predicted results. Briefly that means that certain sets of valued and weighted business process replicas are located in Clouds. In addition to that, in this article we have provided the advanced view on the topic with attempt to install a virtual SOA torrent that catches services from the Internet and makes them available to customers and represents a business service basis for real-time business processes. © Global Institute of Flexible Systems Management 2013. 

This article contributes to the emerging discipline of service science through an empirical investigation of value propositions as connections between service systems. The starting point for our research is that service science is an interdisciplinary approach to the study, design and implementation of service systems, a service system being considered a dynamic configuration of resources (people, technology, organisations and shared information) that create and deliver value between the provider and the customer through service (IfM and IBM 2008). Specifically, this article investigates value propositions in the context of equipment-based service systems. Our qualitative findings identify three value proposition cycles: Recovery, Availability and Outcome. In so doing, showing that providers offer three distinct propositions of value with three different primary transformations. This research contributes to theory in service systems by identifying value propositions as multiple, simultaneous and iterative connections between provider and customer systems. © 2012 Copyright Taylor and Francis Group, LLC. 

AbstractDefining the aesthetic and emotional value of a product is an important consideration for its design. Furthermore, if several designers are faced with the task of creating an object that describes a certain emotion/perception (aggressive, soft, heavy, etc.), each is most likely to interpret the emotion/perception with different shapes composed of a set of different geometric features. The authors propose an automatic approach to formalize the relationships between geometric information of three-dimensional objects and the intended emotional content using fuzzy logic. In addition, the automatically generated fuzzy knowledge base was compared to the user's perceptions and to the manually constructed fuzzy knowledge base. The initial findings indicate that the approach is valid to formalize geometric information with perceptions and validate the author's manually developed fuzzy models. 

the Bristol Inquiry is arguably one of the most important cases of judicial medical investigation held in the United Kingdom (UK), which continues to raise important insights into the social construction of medical and scientific risks. As a way of marking the inquiry’s tenth anniversary year, this article returns to an important conversation held between noted pediatric cardiothoracic and cardiovascular specialists, on days 49 and 50 of the inquiry’s proceedings. Their conversance principally describes a pathway of scientific advancement across four decades (c. the mid-1960s to 1999). Risks, and the avoidance of medical error (iatrogenesis), represent important subtopics of the ensuing historical narrative, within which the experts describe opportunities for error as diminishing in-line with paradigmatic advancement. The telling of this story of risk mitigation involves the expurgation of considerable sensitivities to scientific uncertainty. In analyzing this example of expert scientific witness testimony, the article primarily considers how representations of uncertainty are formulated in language. The article concludes that, in this instance, the social construction of risk and uncertainty were heteroglossically premised upon language catalysts, cognitive metaphors, and logic-based mathematical rubrics.