Why it’s time to acknowledge your digital transformation debt
All organizations require a management discipline that focuses on setting directions and marshalling the workforce to deliver on a strategy aimed at achieving near-term targets while progressing toward longer-term objectives. While the theory and practice of management are replete with approaches for leading and managing organizations at all stages in their life-cycle, for most of […]
Design Descriptions: Disruptive Technologies in Future Design & Development Systems
? Call for Papers! ? Sunday 3 July, 9–12:30, Glasgow Workshop Chairs Saeema Ahmed-Kristensen (University of Exeter, UK) S.Ahmed-Kristensen@exeter.ac.uk Alison McKay (University of Leeds, UK) a.mckay@leeds.ac.uk Recent advances in disruptive technologies are creating new opportunities for the design world. For example, the availability of big data is increasing, Industry 4.0 is changing the nature of […]
Digital Transformation Accelerators: A Service Science Perspective

? 11 May, 2–3pm (GMT) ? Register This talk explores digital transformation accelerators arising from two shocks – the pandemic and the future of artificial intelligence (AI). Presented by Jim Spohrer, retired IBM Executive, and member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP). In 2011 during IBM’s […]
The 5 Patterns of Digitization in Large Established Organizations
In recent months I have been getting very frustrated in discussions about digitization and digital transformation. Too often I have been finding that much of the conversation feels like two people talking at each other with little in common and no shared perspective to support a meaningful dialogue. I am sure their questions are important, […]
Tommy Flowers Network – Virtual Conference: Digital Transformation

? Wed–Thurs 4–5 May, 09:55–12:30 ?️ Register Alan Brown is the key speaker Over two days fantastic speakers from academia and industry will be discussing research challenges and opportunities, and how to deliver impact in Digital Transformation. Day 1: Research Challenges and Opportunities in Digital Transformation We will explore why research in the digital world is […]
Chair’s Reflections – Digital Leaders’ Public Sector Innovation Conference 2022

Public services … can’t just be allowed to wither on the vine. At INDEX and DIGIT Lab, we’re fairly obsessed with how large existing organisations – those organisations that accrued most of their structures, processes, and technology before the rise of the modern internet – can make the transition to become data-driven, customer-centred, and constantly […]
Tommy Flowers Network – Delivering Digital Transformation: Facing 5 dilemmas for a sustainable future

Tuesday 5 April 2022, 11am ?️ Watch on demand (YouTube) Alan Brown is the key speaker Join us for this engaging and interactive discussion on research challenges and opportunities facing digital transformation as organizations invest in a sustainable future. Registration is free. As more and more organizations adopt digital-first strategies, they must overcome a number […]
Local Digital: Executive Education Programme in Digital Transformation

10, 17, 24 March 2022 Mark Thompson keynoting Executive Education Programme in Digital Transformation for UK Local Government by AWS Institute and DLUHC. A free training programme for senior local government officers. Local Digital website
Hospitals: need to improve your reputation? Consider investing in IT
From a paper by Torsten Oliver Salge, David Antons, Michael Barrett, Rajiv Kohli, Eivor Oborn, Stavros Polykarpou The reputation of hospitals ought to be built on the quality of care they provide. However, in the healthcare industry, it is difficult to judge the quality of care from a hospital; patients are often unable to assess this for themselves and have […]
DIGIT Lab seminar: Measuring Digital Transformation Maturity

? Thu 10 March, 4.30–5.30pm ? Register on EventBrite Our DIGIT Lab inaugural seminar of 2022 will be presented by Professors Youngjin Yoo (Case Western Reserve University) and Associate Professor Nicholas Berente (University of Notre Dame). Professor Yoo is widely recognised to be one of the foremost scholars on digital innovation. His papers on layered […]