Why it’s time to acknowledge your digital transformation debt
All organizations require a management discipline that focuses on setting directions and marshalling the workforce to deliver on a strategy aimed at achieving near-term targets while progressing toward…
The 5 Patterns of Digitization in Large Established Organizations
In recent months I have been getting very frustrated in discussions about digitization and digital transformation. Too often I have been finding that much of the conversation feels…
Chair’s Reflections – Digital Leaders’ Public Sector Innovation Conference 2022
Public services … can’t just be allowed to wither on the vine. At INDEX and DIGIT Lab, we’re fairly obsessed with how large existing organisations – those organisations…
Hospitals: need to improve your reputation? Consider investing in IT
From a paper by Torsten Oliver Salge, David Antons, Michael Barrett, Rajiv Kohli, Eivor Oborn, Stavros Polykarpou The reputation of hospitals ought to be built on the quality of care they provide. However,…
Establishing the Core Principles of Servitisation beyond Manufacturing
Introduction from a paper by Zena Wood and Phil Godsiff Servitisation is commonly considered a concept that only exists in the manufacturing sector. However, if the UK is…
Waiting over five hours at A&E increases risk of death
This press release relates to this paper in the British Medical Journal by Simon Swift et al. Patients made to wait longer than five hours at A&E face…