The 5 Patterns of Digitization in Large Established Organizations
In recent months I have been getting very frustrated in discussions about digitization and digital transformation. Too often I have been finding that much of the conversation feels like two people talking at each other with little in common and no shared perspective to support a meaningful dialogue. I am sure their questions are important, […]
Chair’s Reflections – Digital Leaders’ Public Sector Innovation Conference 2022
Public services … can’t just be allowed to wither on the vine. At INDEX and DIGIT Lab, we’re fairly obsessed with how large existing organisations – those organisations that accrued most of their structures, processes, and technology before the rise of the modern internet – can make the transition to become data-driven, customer-centred, and constantly […]
Hospitals: need to improve your reputation? Consider investing in IT
From a paper by Torsten Oliver Salge, David Antons, Michael Barrett, Rajiv Kohli, Eivor Oborn, Stavros Polykarpou The reputation of hospitals ought to be built on the quality of care they provide. However, in the healthcare industry, it is difficult to judge the quality of care from a hospital; patients are often unable to assess this for themselves and have […]
Establishing the Core Principles of Servitisation beyond Manufacturing
Introduction from a paper by Zena Wood and Phil Godsiff Servitisation is commonly considered a concept that only exists in the manufacturing sector. However, if the UK is to be an international leader in the adoption of servitisation business models, other sectors must be considered. Even in the early stages of the research field, it […]
Waiting over five hours at A&E increases risk of death
This press release relates to this paper in the British Medical Journal by Simon Swift et al. Patients made to wait longer than five hours at A&E face an increased risk of death within 30 days, a new study shows. Researchers analysed data from Hospital Episode Statistics and the Office of National Statistics detailing the […]
Amazon Business: Spend Your Time Right
Roger Maull interviewed by Molly Dobson (Amazon Business UK & Ireland) A digital series where Amazon Business UK & Ireland General Manager Molly Dobson speaks to experts from different fields on a universal topic – the concept of time: its importance, its management, the challenges it throws up, how to save it, and how to […]
The power of tweets: How to fight plastic pollution with social media
The grand challenge of plastic pollution is a global issue that needs to be addressed. There are many corporations that have been trying to do their part in this challenge, but many have been criticized for not doing enough. Social media has been a crucial tool for those who want to take a stand against […]
Serious Games – help us with our research!
One of our DEAS researchers, Soheeb Khan, has been working with a number of companies developing serious games to help their staff and customers better understand how improvements could be made, and what could be the impact of innovative digital technologies on their business. He would like as many people as possible to play these […]
The Next Step in Jersey’s Digital Transformation
This is a short article I wrote recently for Digital Jersey, the government-backed economic development agency and industry association dedicated to the growth of Jersey’s digital sector. It was published in the Jersey Evening Post on 29 December 2021. Today more than ever, digital technology is having an increasing impact on all our lives. In […]
Ready for 2022 – after another great year!
2021 was another great year for us at INDEX. From published papers to partaking in panel discussions, there is a lot to choose from for our highlights of the last twelve months. Funding We’ve had multiple projects funded, but one that stands out is our DIGIT Lab. This £12 million project has allowed us to […]
