Design and manufacturing: digital technologies and the human in the loop
By Saeema Ahmed-Kristensen, Professor of Design Engineering and Innovation and Director of DIGIT Lab Today I take over as Director of the DIGIT Lab, and continue to work with Alan Brown as Deputy Director, effectively reversing our roles and continuing to work together, also with the wider team. It was wonderful to be invited to […]
You can deliver locally configured Public Services… while standardising your back-end
“You can deliver locally configured #PublicServices that will confirm with your #localism agenda, while standardising your back-end” – Mark Thompson delivers an insightful and engaging keynote at Jadu’s Academy in Birmingham.
Learning from Heart FM: A radical blueprint for digital transformation of the UK’s public services
Digital ‘transformation’ of our public services just isn’t happening quickly enough. Costs are rising, living standards are falling, and services continue to be cut. As digital leaders, we simply must do better! In this talk, I will argue that the reason we are falling behind is that we focus on technology, one service at a […]
How is technological advancement affecting who we are as human beings?
On 23 June, I gave a presentation on a panel titled “Subjectivity, subjects, asubjectivation and subjectivation: which relevance for posthumanist studies?”. Now, those interested in the digital economy might rightly ask themselves what on earth this has to do with technology, and this would be a fair question. In the broadest of all terms, the […]
The Digital Leadership Gap in the UK Government’s Digital Strategy
In the past few days, the UK Government has issued its latest strategy for transforming into a digital future focused on accelerating the use of digital technology and data-driven decision-making in the public sector. It is a well-meaning and welcome document that sets out a common cross-government approach for 2025. The centrepiece of the strategy is […]
Why it’s time to acknowledge your digital transformation debt
All organizations require a management discipline that focuses on setting directions and marshalling the workforce to deliver on a strategy aimed at achieving near-term targets while progressing toward longer-term objectives. While the theory and practice of management are replete with approaches for leading and managing organizations at all stages in their life-cycle, for most of […]
The 5 Patterns of Digitization in Large Established Organizations
In recent months I have been getting very frustrated in discussions about digitization and digital transformation. Too often I have been finding that much of the conversation feels like two people talking at each other with little in common and no shared perspective to support a meaningful dialogue. I am sure their questions are important, […]
Chair’s Reflections – Digital Leaders’ Public Sector Innovation Conference 2022
Public services … can’t just be allowed to wither on the vine. At INDEX and DIGIT Lab, we’re fairly obsessed with how large existing organisations – those organisations that accrued most of their structures, processes, and technology before the rise of the modern internet – can make the transition to become data-driven, customer-centred, and constantly […]
Hospitals: need to improve your reputation? Consider investing in IT
From a paper by Torsten Oliver Salge, David Antons, Michael Barrett, Rajiv Kohli, Eivor Oborn, Stavros Polykarpou The reputation of hospitals ought to be built on the quality of care they provide. However, in the healthcare industry, it is difficult to judge the quality of care from a hospital; patients are often unable to assess this for themselves and have […]
Establishing the Core Principles of Servitisation beyond Manufacturing
Introduction from a paper by Zena Wood and Phil Godsiff Servitisation is commonly considered a concept that only exists in the manufacturing sector. However, if the UK is to be an international leader in the adoption of servitisation business models, other sectors must be considered. Even in the early stages of the research field, it […]