Assessing COVID-19’s Mortality Trend

I recently co-authored a paper exploring 28-day mortality for patients hospitalized for COVID-19 in England over the first 5 months of the COVID-19 pandemic. Read the opening paragraphs here, and the full article on the Journal of Hospital Medicine website. The early phase of the coronavirus disease 2019 (COVID-19) pandemic in the United Kingdom (UK) […]
DIGIT Lab launched to help businesses close ‘digital transformation gap’
Large organisations will be helped to adapt to the digital transformation of society as part of a new research initiative, led by INDEX at the University of Exeter Business School. The Digital Innovation for Growth, Impact, and Transformation (DIGIT Lab) has been named the latest of six national Next Stage Digital Economy Centres by the […]
A Wearable That Knows How You Feel

Fitness trackers are now part of our every day lives, whether it’s a wearable on our wrist, or our smartphone tacking our sleep cycles. This plethora of health data presents an opportunity. Typically, few analytics are fed back to the user, limited in both range and timescale. We took a broader approach; we investigated whether […]
Employee Wellbeing 2021: Roll Up Your Virtual Shirtsleeves
As multiple reports have shown, there’s a global talent shortage that could cost the world’s economies about $8.5 trillion in unrealized annual revenue. It is already fairly evident that governments and organizations will need to establish adequate recruitment strategies to attract talent to close the skills gap, which is almost double what it was a decade ago. Incoming […]
A Year to Remember

This year has been remarkable for many reasons, not least the acceleration of digital transformation. Here are just a few highlights from us at INDEX. Saeema Ahmed-Kristensen joined our team in April. She has published 5 papers, taken part in 3 conferences and written 2 journal articles (on data-driven orthoses design and shared understanding within distributed […]
Digital Transformation: Looking Back, Looking Forwards
It has been exactly a year since the publication of my latest book on “Delivering Digital Transformation: A manager’ guide to the digital revolution”. During that time, an extraordinary period in all of our lives, we have seen many businesses face a fight for survival, endured personal challenges that have redefined how we view the […]
Workplace Culture: Let’s Take This Opportunity To Make Lasting Changes
‘May you live in interesting times,’ an English expression whose origin is commonly (and very probably wrongly) understood to be a Chinese curse, seems particularly relevant right now. It’s definitely an interesting time in which to live. Democracies hacked. Public health in peril. Economies under pressure. And amongst all these challenges, we have to keep […]
Avoiding Food Shortages: Lessons Learned From Covid-19
At the start of the first lockdown, images of depleted supermarket shelves sparked fears of food shortages. In early April 2020, we saw headlines like “Coronavirus UK: Fears over food shortages rise as pandemic disrupts imported goods” and “Coronavirus broke the global food supply chain. It may never recover”. However, this was a very short […]
A business model that gives your customers what they want
What if your organisation could guarantee the outcome most desired by your customers? Instead of peddling the dream in order to sell a product, why not sell the dream itself? Business models need to change The idea of selling the outcome (rather than the product), is it the heart of ‘servitization’. It means selling the […]
New Models for New Normal
Dr Zena Wood recently contributed comments to an article in Market People Magazine (page 13), in reference to her appearance as part of London Market Forums New World Series The pandemic and subsequent change in the working environment, has demonstrated that existing models can be adapted. The need to have offices based in expensive central […]