Public Services

Technology and turf

Originally posted on the University of Cambridge’s Judge Business School website (2018). 3D printing holds great potential for hospitals, but a study co-authored at Cambridge Judge Business School cautions that such tech advances also risk tensions through workplace “boundary” disputes. Three-dimensional printing, in which computers are used to layer or otherwise bond materials to create […]

Public Sector Innovation Conference – Chair’s Summary

Written by Professor Mark Thompson, Exeter Business School and DIGIT Lab Digital Leaders’ 5th Public Sector Innovation Conference focused on how our public services can innovate using the next generation of emerging technologies, for example AI/ML, process automation, digital twin, blockchain/distributed ledger, IoT/edge computing, geolocation services, AR/VR, advanced analytics, etc. As DL Chair Sabby Gill […]

The Digital Podcast: Mark Thompson – Digitalizing Government and Public Sector Organizations

Mark discusses the challenges and opportunities of transforming government and public sector organizations with digital technology.  The Digital Podcast explores how different organizations transform the way they create and capture value with digital technology. The podcast is technology- and sector-agnostic and examines both incumbents’ and new startups’ innovative uses of digital technologies. The Digital Podcast […]

AWS Public Sector Event

21 March 2023,1.30–2.15pm Alan Brown gave a talk in the Executive Track at the AWS Public Sector Event on 21 March 2023 in London. Five Dilemmas Facing Today’s Digital Transformation Leaders Leadership involves making choices and managing trade-offs in times of uncertainty. Based on our experience, a good starting point to gain a perspective on […]

Big tech’s search for digital renewal in 2023

After a wave of optimism on digital transformation, there are challenges ahead in 2023. Alan Brown is a member of the BCS Fellows Technical Advisory Group (where this piece was originally posted), and takes a look ahead. It’s always fun to look ahead at the start of a New Year to imagine what we’ll encounter. […]

Podcast: Why the public sector urgently needs to embrace society’s digital transformation

Mark Thompson discusses how the public sector can be more effective and efficient by seizing the opportunities of digitalisation. University of Exeter Business School · Exeter Expertise – Why the public sector urgently needs to embrace society’s digital transformation Why the UK’s public sector is lagging behind other industries and countries with digital transformation, what an […]

The Digital Leadership Gap in the UK Government’s Digital Strategy

In the past few days, the UK Government has issued its latest strategy for transforming into a digital future focused on accelerating the use of digital technology and data-driven decision-making in the public sector. It is a well-meaning and welcome document that sets out a common cross-government approach for 2025. The centrepiece of the strategy is […]

Chair’s Reflections – Digital Leaders’ Public Sector Innovation Conference 2022

Public services … can’t just be allowed to wither on the vine. At INDEX and DIGIT Lab, we’re fairly obsessed with how large existing organisations – those organisations that accrued most of their structures, processes, and technology before the rise of the modern internet – can make the transition to become data-driven, customer-centred, and constantly […]