Why ChatGPT is an important wake-up call in your digital transformation
Originally posted on 11 December 2022, in Alan Brown’s Digital Economy Dispatches. There are many important lessons we can take away from studying the digital transformation journeys being pursued by companies today. Perhaps none is more important than the recognition that progress toward a more digital way of working cannot be defined and measured as […]
The Creativity Diamond
By Ji Han, Senior Lecturer at the University of Exeter A framework that considers both divergent and convergent thinking is needed to better support creativity. The term creativity is loosely used in society, to describe a wide range of outcomes ranging from ways of playing, dancing, painting, and making music to exploring and experimenting in […]
The Key Role of Digital Transformation in the Survival of Ukraine
Imagine that you are given a few minutes to evacuate from your home. Without prior warning, you are forced to make the choice of what to take with you and what to leave behind. It’s a nightmare scenario that we hope we never have to face. But, for many in Ukraine, it became a reality […]
Lowering the Frustration in Your Digital Transformation
I’m getting annoyed. Properly upset. I can’t seem to get anything done. And I am not alone. These days, I find the overwhelming sensation – from many people I talk to about delivering digital transformation – is frustration. All the new digital technologies and practices in the world will not make a difference if we […]
We can have more, and better, public services – but we need a new, more radical approach to modernisation
In December 2019, shortly after the Conservative government was elected with a landslide victory, I wrote a piece in Computer Weekly exhorting our new government to make use of its precious majority to embark on an ambitious modernisation of our public services. Whilst subsequent events – some unavoidable, others politically manufactured – have undoubtedly intervened […]
Harnessing the power of data driven design
In this podcast, Exter Expertise talks to Professor Saeema Ahmed-Kristensen. Saeema discusses her work in data-driven design, particularly around products. University of Exeter Business School · Exeter Expertise – Professor Saeema Ahmed-Kristensen – Data Driven Design Originally posted on the Exeter Expertise blog
A nice blueprint for a digital team
The other day I was invited to keynote an all-day academy session for Jadu, a leading supplier of platform software for local government. There was a great lineup of speakers, as usual – but something caught my eye that day that I thought deserves sharing more broadly. It’s this: So why do I like it? […]
Design and manufacturing: digital technologies and the human in the loop
By Saeema Ahmed-Kristensen, Professor of Design Engineering and Innovation and Director of DIGIT Lab Today I take over as Director of the DIGIT Lab, and continue to work with Alan Brown as Deputy Director, effectively reversing our roles and continuing to work together, also with the wider team. It was wonderful to be invited to […]
You can deliver locally configured Public Services… while standardising your back-end

“You can deliver locally configured #PublicServices that will confirm with your #localism agenda, while standardising your back-end” – Mark Thompson delivers an insightful and engaging keynote at Jadu’s Academy in Birmingham.
Learning from Heart FM: A radical blueprint for digital transformation of the UK’s public services

Digital ‘transformation’ of our public services just isn’t happening quickly enough. Costs are rising, living standards are falling, and services continue to be cut. As digital leaders, we simply must do better! In this talk, I will argue that the reason we are falling behind is that we focus on technology, one service at a […]